Code of Conduct

The health, safety, and well-being of all who come through our doors is a top priority for The London Children's Museum.

At the London Children's Museum, we are deeply committed to fostering a culture of diversity and inclusion. We believe that every individual, regardless of their race, ethnicity, gender, age, ability, sexual orientation, or socio-economic background, deserves equal respect, opportunities, and access to our programs and facilities. We strive to create a safe and welcoming environment where everyone feels valued, included, and empowered to express their unique perspectives and experiences. Discrimination, harassment, or any form of exclusionary behavior will not be tolerated. We actively encourage open dialogue, empathy, and understanding among our staff, volunteers, visitors, and partners to ensure that diversity and inclusion are at the heart of everything we do. 

General Conduct Guidelines

Please refrain from running, screaming, or engaging in generally disruptive behavior. Respect museum exhibits and facilities, and the experiences of other visitors. Courteous, respectful behavior is expected of everyone. Please follow posted signs and instructions from museum staff. 

Adult Supervision Requirement
Minor children should not be left unattended. All guests under the age of 18 must be accompanied by an adult at all times while visiting the museum, without exception.

Attire for All Guests One and older
Shoes and shirts are required for all guests visiting the museum.

Service Animals

Service animals and service animals in training are welcome on museum property. Pets and comfort animals are not permitted on museum property. 

Waiver of Liability

By entering the museum, you agree, on behalf of yourself and any minor children accompanying you, to voluntarily assume all risk, including the risk of personal injury (including death) or illness, the risk of exposure to communicable diseases including COVID-19, or the risk of lost, stolen, or damaged property, arising from or related to your entry into the museum and participation in any activities on museum property. In addition, you agree that the museum will not be responsible for any such injury or illnesses, property damage, or other loss, and the museum is released and discharged from such liability to the fullest extent of the law. 

Policy additions and changes
The museum reserves the right to add, withdraw, or otherwise modify these terms and other policies as it deems in its best interest.

Prohibited behaviors and removal policy
Engaging in any of the behaviors listed below may result in one’s removal from the museum with no refund. Violations perceived as criminal may be reported to local authorities.

1. Offensive, abusive, or threatening language or behavior towards other guests and/or museum staff.

2. Any behavior that compromises one’s own safety or that of others (e.g., running, climbing, etc.).

3. Fighting, provoking a fight, or engaging in disorderly or disruptive conduct.

4. Tampering with, defacing, damaging, destroying and/or removing any museum property, including exhibit components and/or artifacts.

5. Use of hate language or symbolism, including expressions targeted at race, nationality, gender identity, sexuality, religion, age, education, or physicality. This includes wearing or otherwise displaying profane, obscene, or injurious language, text, or graphics on clothing or elsewhere on one’s person. Example of prohibited language: profanity. Examples of prohibited symbolism: Nazi swastika; Confederate flag.

6. Unauthorized distribution of pamphlets or any other literature.

7. Intentionally interfering with or preventing the execution of duties by museum staff.

8. Gambling, selling, soliciting, or campaigning.

9. Indecent exposure, or sexual acts or behavior.

10. Smoking (including e-cigarettes) or tobacco use on museum premises.

11. Eating and/or drinking in exhibits or other designated prohibited areas.

12. Any other behavior determined by museum staff to threaten the safety of guests, staff and/or property.

13. Adults are not permitted to wear costume masks at any time; youth may wear a costume mask. Staff may caution mask wearers that they may want to remove their masks if their vision is inhibited. 

14. Bringing any prohibited items (listed below).

Prohibited items:

• Firearms (law enforcement personnel excepted)

• Weapons, including knives, pepper spray, and stun guns/tasers

• Toy guns

• Illegal drugs

• Alcoholic beverages not sold on our premises (e.g., during an evening event)

• Hazardous materials of any kind

• Explosives, including fireworks

• Segways or similar devices, except as needed for mobility for persons with disabilities

• Drones

• Hoverboards

• Skates or shoes with wheels

• Tripods and other professional photography equipment (without prior museum approval)

• Any other items deemed by museum staff to be dangerous or inappropriate in a public setting